Community

We offer a sense of community. Our friendly staff know who you are and won’t treat you as a number, so you won’t feel like you have been lost in the crowd. We enjoy helping and we do our best to make a visit to the vet a positive experience.

Philosophy

We want the best outcome for your fur babies and we work hard to achieve this, always working to a high standard of professional care - but we don’t forget you in the process.

We provide a positive experience for you, and we personalise our service to best meet your needs.

By doing a great job the rest looks after itself. You will be happy and a happy client is our best advertisement.

Why Choose Us

Personal

Personal service is really important to us and is an area where we shine due to our relatively small size and our friendly team. We get to know you and genuinely care about you and your pets.

We personalise our service to you by taking the time to find out who you are and what you want - then we can provide options that best fit your situation.

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Independent

We run the practice as we have from the start making our own decisions based on whats best for our patients and their family. 

Small enough to know your name, but big enough to provide everything you need - we offer care and  service more like your family doctor than the Public Hospital.

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Focused

We are Vets. We enjoy being Vets and this is our focus. We don’t sell toys, beds or grooming when you visit. We don't recommend product based on wholesaler incentives. We are vets and we are committed to providing the best veterinary care.

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Experienced

Each of our vets has at least 15-20 years of professional expertise. Our nursing staff all hold Netional Certificates and Diplomas.

To maintain and enhance professional standards we encourage staff to undertake regular Continuing Professional Development courses.

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Comprehensive

Our Animal Hospital and Vet Clinic is fully equipped and staffed to provide a complete medical and surgical service.

We have access to veterinary specialists for highly complex cases and we provide a 24 hour emergency service to our clients.

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Convenient

We are open late each weeknight and hold Saturday clinics to fit around your work commitments. We are centrally located and easy to get to.  We also have ample free parking to make your experience as easy as possible.

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Owner’s Commitment

Since starting Animal Health Centre I have worked hard with my team to build our reputation for excellent service, and I take this reputation seriously.

I only employ quality professionals who are warm, personable and caring. People whom I would be happy to have care for my own fur family.

It is important to me that your fur babies are cared for to a high standard and that you have a positive experience when dealing with us. 

If you ever have a concern or complaint I am available to ensure the problem is fixed and that you leave happy.

Dr Simon Nelson, Owner/Veterinarian

 

 

Personal.

Personal service is really important to us and this is an area where we shine due to our relatively small size and our friendly team.

Independent.

We’re not part of a big corporate franchise – we are owner-operated and have a vested interest in doing a good job and keeping you happy.

Focused.

We are Vets. We enjoy being Vets and this is our focus. We’re not a petshop with a vet in it. We don’t upsell treats, beds or grooming when you visit.

Experienced.

Each of our vets has over 20 years of professional expertise. Our nursing staff all hold National Certificates and Diplomas.

Comprehensive.

Our Animal Hospital and Vet Clinic is fully equipped and staffed to provide a complete medical and surgical service.

Convenient.

We are centrally located and easy to get to, with ample parking at the door. We are open late each weeknight and hold Saturday clinics to fit around your work commitments.